How to select the right equipment for your message on hold

There are various devices available for purchase for your message on hold.  What we would suggest is you find equipment that will allow for the best audio quality possible, the largest file size, and ideally a wav file, which will render the highest quality audio possible.

Click here to see some recommendations for affordable on hold solutions you can purchase immediately on

PBX/Key Systems

A PBX or Key system is a telephone system that brings wires from all phone extensions in the building to one central control box.

VOIP Phones

VOIP phone systems (also called “virtual” or “IP”) are cloud-based, or offsite digital phones. On hold audio files are usually uploaded to your server or host provider.

2-4 Line Phones

If you aren’t using a phone “system” but simply plugging a 1, 2 or 4 line phone (like Panasonic, AT&T, RCA, GE and other smaller office phones) directly to a phone company jack, you may need a music on hold adapter.

Get the right onhold solutions for your phone

On Hold Player

Our USB Music On hold & Message player is a high quality solution for playing music and messages on hold. Our Digital Music On hold & Message player provides crystal-clear sound quality, and has auto-restart which ensures always-on message on hold marketing if a power loss occurs.

MOH adapter

The use of a Music On Hold Adapter is needed for the ability to add music and messages to your on hold for ordinary 2-4 line telephones such as Panasonic, AT&T, RCA, GE, and other small office telephones.