Think about it…Put yourself in your caller’s place. Do you want to be waiting to talk with someone AND tortured by listening to the same old same old over and over and over and over again?
Please! Isn’t it time to stop the madness?!
At Impress Your Callers, we understand what your callers are experiencing while they’re waiting to speak with you AND we understand how to optimize their time on hold so they
- will stay on hold without so much frustration
- learn more about your products and services
- maybe even be entertained (depending on what your script is like)
One way to accomplish getting around boredom and torture is to change the message and music. Seriously. How agonizing should your customer’s time be waiting for you. Give them some different music and a variety of messages to listen to instead of the same old thing over and over again.
Ask yourself ” Do we want to lose customers ?” OR “Do we want our customers to feel valued and happy with our company”. Hopefully you’ve chosen option 2 on that list!
If you’d like to learn more about how we can help you with a more interesting message on hold fill out the contact form below and we’ll be happy to discuss a plan for your phone system asap, and we’ll do it affordably. We’ll talk with you soon! Learn more about affordable on hold equipment