Pleazzzzze! Stop boring your customers on hold!

woman sleeping zzzz copy

Think about it…Put yourself in your caller’s place. Do you want to be waiting to talk with someone AND tortured by listening to the same old same old over and over and over and over again?

Please! Isn’t it time to stop the madness?!

At Impress Your Callers, we understand what your callers are experiencing while they’re waiting to speak with you AND we understand how to optimize their time on hold so they

  1. will stay on hold without so much frustration
  2. learn more about your products and services
  3. maybe even be entertained (depending on what your script is like)

One way to accomplish getting around boredom and torture is to change the message and music.  Seriously.  How agonizing should your customer’s time be waiting for you.  Give them some different music and a variety of messages to listen to instead of the same old thing over and over again.

Ask yourself ” Do we want to lose customers ?”  OR  “Do we want our customers to feel valued and happy with our company”.   Hopefully you’ve chosen option 2 on that list!

If you’d like to learn more about how we can help you with a more interesting message on hold fill out the contact form below and we’ll be happy to discuss a plan for your phone system asap, and we’ll do it affordably.  We’ll talk with you soon!      Learn more about affordable on hold equipment


 

How to select the right equipment for your message on hold

There are various devices available for purchase for your message on hold.  What we would suggest is you find equipment that will allow for the best audio quality possible, the largest file size, and ideally a wav file, which will render the highest quality audio possible.

Click here to see some recommendations for affordable on hold solutions you can purchase immediately on Amazon.com

PBX/Key Systems

A PBX or Key system is a telephone system that brings wires from all phone extensions in the building to one central control box.

VOIP Phones

VOIP phone systems (also called “virtual” or “IP”) are cloud-based, or offsite digital phones. On hold audio files are usually uploaded to your server or host provider.

2-4 Line Phones

If you aren’t using a phone “system” but simply plugging a 1, 2 or 4 line phone (like Panasonic, AT&T, RCA, GE and other smaller office phones) directly to a phone company jack, you may need a music on hold adapter.

Get the right onhold solutions for your phone

On Hold Player

Our USB Music On hold & Message player is a high quality solution for playing music and messages on hold. Our Digital Music On hold & Message player provides crystal-clear sound quality, and has auto-restart which ensures always-on message on hold marketing if a power loss occurs.

MOH adapter

The use of a Music On Hold Adapter is needed for the ability to add music and messages to your on hold for ordinary 2-4 line telephones such as Panasonic, AT&T, RCA, GE, and other small office telephones.