Tip #1 for writing a good script

message on hold scripts

Although Impress Your Callers offers script writing services .   If you’re planning to write your own script for your message on hold or voice prompts there are some handy guidelines to keep in mind.

First and foremost, remember that everyone, your callers included in this group, wants to feel valued and appreciated. In fact, there’s a credit card company that goes out of it’s way to thank their callers for their years of business at the very beginning of the call! You may have experienced this yourself to be in the receiving end of this kind of “appreciation”.

The point is, it’s important to acknowledge your callers in terms of the fact that:

  1. they’ve taken their time to call your company
  2. their holding on the line

So the opening of your message on hold, in fitting in with this tip is to thank your callers up front and let them know you appreciate their patience.   Their hearing these words will register on some level.

Stay tuned for more tips!

Lisa Erhard